Returns & Refunds
If something is not right, we want to fix it. Here is exactly how returns and refunds work, including the guarantee that goes beyond your legal rights.
Last updated: 6 August 2026
Your 14-day cancellation right
Under the Consumer Contracts Regulations 2013 you may cancel an online order within 14 days of receiving it, for any reason. Tell us within that period, then return the items within a further 14 days. Unopened items in a resaleable condition are refunded in full, including the standard delivery cost you originally paid.
The 30-day satisfaction guarantee
This goes further than the law requires. Try any skin, hair, body or fragrance product for 30 days and if it does not suit you, we will refund it even if it is opened and half used. One guarantee claim per household per year, and we ask that you tell us why so we can improve. It does not apply to supplements.
Supplements and food products
For safety and legal reasons we can only refund supplements that are unopened and sealed. If a supplement arrives damaged, or you have a reaction to it, contact us straight away — we will always sort it out.
Faulty, damaged or wrong items
Email mundo_fit_naturaluk@outlook.com within 30 days with your order number and a photograph. We will send a replacement or a full refund, whichever you prefer, and cover the return postage. This is in addition to your rights under the Consumer Rights Act 2015.
How to return something
- Email mundo_fit_naturaluk@outlook.com with your order number and what you are returning.
- We reply within one working day with a returns address and, where we are covering it, a prepaid label.
- Pack the item securely — the original packaging is ideal but not essential.
- Post it back and keep your proof of postage until the refund arrives.
Return postage costs
We cover return postage for faulty, damaged or incorrect items, and for satisfaction guarantee claims. For change-of-mind returns, postage is yours to pay, and we recommend a tracked service as we cannot refund what does not arrive.
Refund timescales
We process refunds within three working days of receiving your return, to the original payment method. Your bank typically shows it within a further five working days. We will email you when it leaves us.
Services
Hair appointments can be rearranged — please give us as much notice as you can, and at least 48 hours where possible. Deposits taken for lock installations are transferable to a rescheduled date.
Questions about this page? Email mundo_fit_naturaluk@outlook.com or message us on Instagram at @mundo_fit_natural.