Accessibility Statement
We want everybody to be able to use this website and our services. This statement sets out what we have done, what we know is imperfect, and how to tell us when we get it wrong.
Last updated: 6 August 2026
What we aim for
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. That means, among other things: readable colour contrast throughout, every page usable with a keyboard alone, a visible focus outline, descriptive alt text on meaningful images, one clear H1 per page with logical heading order, form labels tied to their fields, and respect for your operating system's reduced-motion setting.
Things we have built in
- A “skip to main content” link as the first item on every page.
- Text that reflows and stays readable at 200% zoom and on small screens.
- Colour contrast of at least 4.5:1 for body text against its background.
- No information conveyed by colour alone.
- Animation that stops entirely if you have “reduce motion” switched on.
- Our AI assistant, Ivy, is fully keyboard operable and announces new messages to screen readers.
Known limitations
We are honest about this rather than claiming perfection. Some decorative images still carry generic descriptions. Photography for our hair treatment pages is currently placeholder imagery while we photograph our own work. We are working on it.
Accessible services, not just an accessible site
- Tell us about any access requirements when you book a hair appointment and we will do everything we can to accommodate them.
- Aftercare guidance is available in large print, plain text or as an audio recording — just ask.
- Longer appointment times are available at no extra charge if you need them.
Tell us if something does not work
If any part of this site or our service is difficult for you to use, please email mundo_fit_naturaluk@outlook.com or message us on Instagram. We aim to reply within one working day and to fix accessibility problems within 20 working days. If we cannot fix something quickly, we will tell you and give you another way to get what you need.
Enforcement
If you are not happy with how we respond, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.
Questions about this page? Email mundo_fit_naturaluk@outlook.com or message us on Instagram at @mundo_fit_natural.