Straight answers, no small print

Hair washing is £30. Hair styling is £20. Lock retightening is £60 per hour. Hair replacement caps start at £50, and lock installations start at £400. Every price is published here rather than hidden behind an enquiry form.

Because the time it takes genuinely varies with the number of locs and how much new growth there is. Charging by the hour means you only pay for the time your hair actually needs, and we are not incentivised to rush. We give you an estimate before we start.

Lock installations start at £400 and depend on hair length, density and the loc size you choose. Replacement caps start at £50 and depend on the cap. In both cases we confirm the full price at consultation, before any work begins.

Most products come in more than one size, and every option is priced on the product page. Iminent hair oil is £7 for 50ml or £12 for 100ml, and you can choose a spray, a pump or a pour nozzle. Iminent Shampoo and Conditioner are £8 for 100ml, £12 for 200ml and £15 for 300ml. Collagen is £10 for 60 capsules, £15 for 120 capsules, or £10 for the powder. Body Treats Body Butter is £5 for 50ml or £15 for 200ml. Luxury Beard Oil is £8 and Chewable Children Multivitamins are £7. Cologne and perfume pricing depends on the size and scent — get in touch and we will confirm.

Hair washing takes around 45 minutes and styling around 30–45 minutes. Retightening is charged by the hour and depends on your locs. Lock installations are a full appointment — please allow the day. Replacement caps involve a consultation followed by a fitting.

Washing, styling and retightening appointments are usually available within the week. Lock installations need a longer slot, so please book further ahead.

For hair replacement caps and lock installations, yes — it is how we agree the plan and confirm the price. For washing, styling and retightening you can book straight in.

For retightening, come with your locs dry and unstyled. For a lock installation, follow the prep guidance we send when you book. If you are unsure about anything, just ask.

We are UK-based and post orders worldwide. Hair treatments are by appointment — get in touch and we will confirm the details with you.

Yes — please give us as much notice as you can, and at least 48 hours where possible. Lock installations block out a full day, so late cancellations are particularly difficult for us to fill.

We work by appointment so that everybody gets the time their hair actually needs rather than being rushed. Message us and we will find you a slot.

UK standard delivery is £3.95 and arrives in 2–3 working days. Express is £6.95 for next working day on orders placed before 14:00. Delivery is free on UK orders over £40.

Yes — Ireland and the EU from £9.95 (5–7 working days), rest of world from £16.95 (7–14 working days). Customs duties outside the UK are the customer's responsibility.

Orders placed before 14:00 on a working day are dispatched the same day. We do not dispatch at weekends or on English bank holidays.

You have 14 days from delivery to tell us you are returning something, and a further 14 days to send it back, in line with UK Consumer Contracts Regulations. Unopened items in a resaleable condition are refunded in full.

For skin, hair and body products, yes — under our 30-day guarantee we will refund it even if you have used it, one claim per household per year. Supplements can only be refunded unopened, for safety and legal reasons.

We process refunds within 3 working days of receiving your return. Your bank usually shows it within a further 5 working days.

Please give as much notice as you can if you need to cancel or rearrange an appointment. Deposits for lock installations are transferable to a rescheduled date.

Full ingredients are listed on every product page and on the pack. The Iminent range is built on coconut oil, aloe vera, black castor oil, grapeseed oil, eucalyptus oil, olive oil and argan oil, with no silicones, sulfates, mineral oils, parabens or paraffins.

No. Nothing we make or sell is tested on animals.

For supplements, please check with your midwife, GP or pharmacist first — that applies to the Collagen and the Children's Multivitamins. If you are unsure about any product, ask us and we will give you an honest answer.

Two per day, capsules or scoops, and do not exceed that. It is a food supplement, not a substitute for a balanced diet.

One tablet daily, and do not exceed it. Keep it out of reach, and check with a healthcare professional first if your child takes any medication.

Any previous chemical treatments, whether you have had traction or tension problems before, and roughly how long since your last retightening. A photo when you book helps us estimate the time accurately.

For retightening and lock installations, a photo when you book lets us give you an honest time and price estimate rather than a surprise on the day.

Every service ends with practical aftercare advice for your hair type. Lock installations include a full aftercare plan for the critical first months, and hair replacement caps include a follow-up adjustment.

Message us. Nine times out of ten it is a usage question we can fix in one reply — and if not, our 30-day guarantee applies to skin, hair and body products.

Please tell us what you need when you book and we will do everything we can to accommodate it. Ask us about longer appointment times at no extra charge if you need them.

Yes — we can provide aftercare guidance in large print, plain text or as an audio recording. Just ask.